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Shipping & Payment Information

When will my order ship?

We strive to ship all orders out the same day, if order is placed by 1PM Eastern Time, using US Postal Service or UPS. You will receive an email confirmation to the email you used for purchasing the item, once your order is shipped, along with the carrier tracking number.

How do I track my order?

Once your order is shipped, you will receive a delivery confirmation email along with the tracking number. You can check the delivery status of your order by clicking this link TRACK MY ORDER. Simply type in your order number, such as, ‘ZP1001’ and the email address you used for making the purchase. It will display the latest delivery status of your order.

When will I receive my order?

Actual delivery time vary depending on the carrier service you choose at the time of check out AND the order destination address. All orders are shipped from our central warehouse located in Landale, PA. For example, delivery to California using US Postal Service Priority Mail can take anywhere from 5 – 7 business days, excluding Saturday and Sunday. For expedited delivery, you can choose UPS Next Day Air or UPS 2nd Day options. Both options are available at the time of check out.

NOTE: The cost for shipping and processing charges varies based on the product being purchased, the ship method you select, and the destination of your order. The price for shipping will be displayed during checkout on the Place Order page.

How do I order an item that is NOT displayed on your website?

In the case you are unable to find an item/part on our website, please email us directly sales@partsguru.com or call us at 215-361-7000 to place an order. Please provide the Zumex machine model, and 6 digit serial number that is printed on the silver sticker with black ink to our customer service associate. In addition, you can find the exploded parts breakdown of your Zumex model to identify the part you need. Please provide the part number and position number to the associate. This will help in identifying the correct part you need to order without the risk of ordering the incorrect part.

Do you ship to Mexico?

Yes, we ship to Mexico. Please provide your complete mailing address so we can calculate the most economical shipping charges for you. Please note that all items shipped to Mexico will be subject to local custom duties and tariffs that is NOT in our control. Customer is responsible for paying those tariffs and duties.

Can I Return my order?

Phone or website purchases are eligible for return within 5 business days of the delivery date. Shipping and handling fees will not be reimbursed. If you selected Free Shipping during checkout, we will deduct our original shipping and handling fees from your overall refund.

What is your Exchange/Return Policy?

You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted. Contact us via email (sales@partsguru.com). Let us know why you'd like to return the machine -- we'll help you determine if there is an exchange that will better suit your needs. We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise.

What if the item I received is damaged or missing?

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery. Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor. If items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.